Frequently Asked Questions
Please take a moment to read through these commonquestions before reaching out — thank you for being part of the Lilac Fresh family!
How do I subscribe?
Please visit the easy-to-understand step-by-step instructions on how to order our services.
Do you offer refunds?
We currently do not offer refunds as a small business. However, if something needs fixing, we’ll always listen and make it right — because happy customers make us better
How long does it take to process my laundry?
As a scheduled service, your pickup will be on the next available route day, with delivery typically within 3 days or less
Do you offer same-day service?
Yes! For an additional fee, we offer same-day service — 10% of that fee goes to our “Families in Need” fund.
How do you handle pet hair?
We handle pet hair with care and charge a small additional fee. We take steps to ensure our equipment stays fresh and clean for everyone.
How will my laundry be returned?
Your folded laundry will be returned in our reusable Lilac Fresh tote to keep everything perfectly neat. Use the tote for your next pickup—it’s eco-friendly and stylish.
Why did you start Lilac Fresh?
We wanted to build a convenient, community-driven laundry service that helps people reclaim their time while contributing to local well-being.
Do you offer gift cards or certificates?
Yes! Our gift packages include a tote, account setup, and optional pet hair coverage — the perfect gift that’s practical and thoughtful.
Do you handle baby clothes?
We do! Baby clothes receive gentle care and hand-folding with a small upcharge. However, we do not handle items with bodily fluids per our Terms & Conditions.
Still have questions?
Reach out to us anytime at Contact@LilacFresh.com