Step-by-Step Flowchart

Sign up for a free Lilac Fresh account on our website with your name, email, phone, address, and preferences. It's quick, secure, and unlocks personalized laundry service and easy tracking. Pay the one-time setup fee to receive one reusable tote with QR labels. This covers delivery and account activation—fees vary by location; details shown during checkout. Our driver delivers your Lilac Fresh tote with QR labels to your premises within 1-2 business days. Leave it in a secure spot if you're not home. Scan the QR code on your tote's label with your phone to instantly access your Lilac Fresh account page for order placement and customization. Choose your options: Subscription (weekly, bi-weekly, monthly) or one-time; standard 2-day or same-day* turnaround; add steam-ironing (per shirt/pant) or pet hair removal for tailored care. Submit your order from your phone or computer and receive instant email/text confirmation with details and pickup info. Review before sending for accuracy. Our driver collects your tote the next day (before 7 AM or after 7 PM). Place it in the designated spot and get a confirmation notification. We process your laundry (wash, dry, fold) at our facility using eco-friendly products per your specs. Get progress updates via text/email. Receive an email/text alert with your order's delivery schedule to your premises once it's ready. We prioritize timely service. Driver drops off your fresh laundry tote at your premises and sends an email/text notification upon arrival. Enjoy your clean clothes!
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